Please note that all cancellations are only effective once confirmed in writing.

Guests making travel and booking arrangements with the Aquila Collection must have their own personal or business travel insurance to support any cancellation or curtailment of their booking.

In the event that the accommodation is not taken up, AQUILA COLLECTION will have the right to deem the amounts due in lieu of the cancellation penalties and, in addition, have the right to release reservations where deposit and / or payment is not made on the due date.

AQUILA COLLECTION reserves the right to amend deposit requirements during peak periods.

• No Shows: 100% of full amount payable
• Cancellations within 0 – 7 days of date of arrival: 100% payable
• Cancellations within 8 – 21 days of date of arrival: 50% of full amount payable
• No refunds for late check-in / arrival or early check-out
• No refunds for services not used
• Please note that all refunds are subject to commission and/or bank charges
• Group bookings: a non-refundable deposit may be requested and a specially negotiated cancellation policy will apply to any bookings which exceeds 25% of our capacity.

The wellbeing of our guests, staff and trade partners are of paramount importance. See our Safe Service Safaris: https://aquilacollection.com/safe-service-safaris/

Confirmed bookings made before 24 March 2020 for arrival until 30 November 2020, can apply for a deferment with no penalties. This allows for a date change for any future date 14 months from the original date of arrival.

New bookings that need to be postponed or cancelled due to COVID19 infections or restrictions, can cancel 48 hours before arrival with no penalty. In these instances, official corresponding documentation must be presented. This is only applicable to FIT travel and exclude group or series bookings:

• The guest has contracted COVID-19 and is under treatment or is in quarantine or receiving medical treatment up to 48 hours prior to arrival.
• AQUILA COLLECTION reserves the right to ask for any reasonable evidence, written statements and or documents to support the reasons for cancellation that are given.

Should a guest not be allowed access at AQUILA COLLECTION due to pre-screening results, the specific guest booking will be cancelled with no penalty.

Conditions of visit:

These provisions are important and you should read them and ensure that you understand what they mean. If you do not understand anything contained in these provisions, please speak to a hotel manager, who will explain them to you and answer any questions that you may have.

• All guests must have a valid booking number issued by the Head Office reservations office.
• All guests are subject to a security check-in on arrival. In the immediate post-lockdown period this may include a Covid19 pre-entry screening.
• All guests must sign an indemnity form at the security checkpoint before entry.
• Unpaid accounts are subject to interest. Interest and collection fees and costs may be charged at maximum legally allowable rates on overdue accounts.
• Any damages to rooms or hotel property and any outstanding payments due may be deducted from the guests credit card we have pre-authorised.
• Accommodation is provided on a cash basis. Your account must therefore be settled in full on arrival. You are responsible for payment for the full period reserved, even if your stay is cut short for any reason whatsoever. In the event of the account not being settled for any reason whatsoever, you hereby hold yourself personally responsible for all costs of whatsoever nature relating to your accommodation at the hotel. You also agree to pay all legal fees incurred as a result of failure to pay your account when it’s due for payment.
• No animals, food or beverages of any kind may be brought onto the premises.
• All rooms and facilities are non-smoking. You will be liable for a fine if you are found smoking in any non-smoking area on the premises.
• All rooms contain electronic safes. All use of these safes is entirely at your own risk.
• All vehicles are parked on the premises at your own risk.
• Guests must respect fellow guests, staff and the environment and their behaviour must not disturb fellow users of the facilities. This includes, but is not limited to, loud TV sound, loud noise after dinner, public nudity, drunken nuisance, etc. Management reserves their right to admission should guest behaviour be intolerable.

The Aquila Collection has the right to request deposits in advance to secure your stay.  In the event that you cancel any reservation, we will be entitled to charge a reasonable cancellation fee, the amount of which will be dependent upon the length of notice of cancellation provided by you – as well as our ability to secure alternative guests for the room reserved for you.

Disclaimer:

The use of Inverdoorn Private Game Reserve is entirely at your own risk and you assume full responsibility for any risk or loss to person or property resulting from your stay at Inverdoorn and our use of the premises and the facilities.

All entry is subject to acknowledgement and signature of the Inverdoorn Private Game Reserve indemnity form.