The wellbeing of our guests, staff and trade partners are of paramount importance. See our Safe Service Safaris: https://aquilacollection.com/safe-service-safaris/
Confirmed bookings made before 24 March 2020 for arrival until 30 November 2020, can apply for a deferment with no penalties. This allows for a date change for any future date 14 months from the original date of arrival.
New bookings that need to be postponed or cancelled due to COVID19 infections or restrictions, can cancel 48 hours before arrival with no penalty. In these instances, official corresponding documentation must be presented. This is only applicable to FIT travel and exclude group or series bookings:
Should a guest not be allowed access at AQUILA COLLECTION due to pre-screening results, the specific guest booking will be cancelled with no penalty.