Kuganha is situated within a Big Five private wildlife reserve where guests may encounter free-roaming wildlife and participate in outdoor experiences.

Nature encounters, guided activities and wildlife viewing experiences are undertaken with an understanding of the inherent risks associated with natural environments.

Guests are required to follow all guidance and safety instructions provided by guides, hosts and staff members. Kuganha reserves the right to restrict participation in any activity where guest conduct may compromise safety.

Nature encounters are shaped by wildlife movement, environmental conditions and seasonal rhythms. Specific sightings and experiences cannot be guaranteed.

Wildlife sightings are dependent on natural animal behaviour and environmental conditions. While every effort is made to provide meaningful nature encounters, specific sightings shall not constitute grounds for refund or compensation.

For reasons of safety, conservation or operational necessity, Kuganha reserves the right to modify, postpone or cancel activities without prior notice.

The restoration facilities and experiences available at Kuganha are designed to support rest, wellbeing and personal restoration.

They are not intended as medical treatments and should not be relied upon as a substitute for professional medical advice, diagnosis or treatment.

Guests are responsible for informing Kuganha of any relevant medical conditions, injuries, allergies, pregnancies or health concerns that may affect participation in restoration experiences.

Access to certain facilities or experiences may be limited where participation may pose a health or safety risk.

Guests use all restoration facilities at their own discretion and are responsible for ensuring that participation is appropriate for their individual health and physical condition.

While every reasonable effort is made to ensure guest comfort and safety, Kuganha, its employees, representatives, contractors and affiliates shall not be held liable for any injury, illness, loss, damage, delay or inconvenience arising from a guest’s stay or participation in any activity.

Kuganha accepts no responsibility for the loss of, theft of or damage to personal belongings, valuables, vehicles or other property brought onto the reserve.

To the fullest extent permitted by law, Kuganha shall not be liable for any indirect, consequential or incidental losses arising from a reservation, stay or experience.

Kuganha regrets that we cannot accept liability or pay compensation where the performance or proper performance of our obligations is prevented or affected by any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. 

Such events include dread disease shutdown (as a pandemic), war or threat of war, riots, civil strife, border closures, unexpected government acts, terrorist activity, industrials disputes, natural or nuclear disaster, extreme weather conditions, fire and/or road closures and all similar events beyond our control.

Luxury return road transfers are included in the overnight rates from Cape Town. Pick-up and drop-off is from any Cape Town location. Transfers are approximately 2.5 hours depending on the pick-up and drop-off location and time spent at the half-way restroom stop. 

Helicopter transfers may be arranged at an additional cost and are subject to availability, weather conditions and aviation regulations.

Kuganha cannot be held responsible for delays resulting from weather conditions, road closures, traffic disruptions, mechanical issues or circumstances beyond its reasonable control.

The use of drones is prohibited unless prior written approval has been obtained from management and all applicable aviation, conservation and safety regulations have been met.

Complaints must be reported immediately to the General Manager, who will make every reasonable effort to resolve the matter during the stay.

Should a concern remain unresolved, a written report should be submitted to the Aquila Collection within seven (7) days of departure to allow for a full investigation.

Liability cannot be accepted for complaints not reported in accordance with this procedure.

By confirming a reservation and staying at Kuganha, guests acknowledge the inherent risks associated with wildlife environments, outdoor activities and restoration facilities, and accept participation in such experiences with full awareness of those risks.

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.